🌿 Privacy Policy

 

Effective Date: February 28, 2026.

Business Name: Parchment & Petals

1. Introduction

Parchment & Petals respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, interact with us on social media, or otherwise engage with our brand.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect personal information when you:

• Place an order

• Sign up for emails

• Contact us directly

• Interact with us on social media

• Submit a review or testimonial

This information may include:

• Name

• Email address

• Shipping and billing address

• Payment details (processed securely via third-party providers)

• Order history

• Social media usernames (if you engage with us there)

We do not store full credit card details.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate about purchases or inquiries

• Provide customer support

• Send updates or newsletters (if you opt in)

• Improve our products and website

• Share reviews or customer experiences (see Section 7)

We will never sell your personal information.

4. Shopify & Third-Party Services

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you.

Your data is stored through Shopify’s secure servers, databases, and applications.

We may also use trusted third-party services for:

• Payment processing

• Email marketing

• Shipping fulfillment

• Analytics

These providers only access information necessary to perform their services and are required to protect your data.

5. Cookies & Analytics

We may use cookies and similar technologies to:

• Improve website functionality

• Understand how visitors use our site

• Personalize your browsing experience

You can disable cookies through your browser settings if preferred.

6. Email Marketing

If you subscribe to our emails, we may send:

• Product launches

• Updates

• Promotions

• Brand stories

You may unsubscribe at any time using the link provided in our emails.

We do not add customers to marketing lists without consent.

7. Reviews, Testimonials & User Content

If you submit a review, testimonial, photo, or tag us on social media, you grant us permission to share that content in connection with our brand.

This may include:

• Reposting tagged photos

• Sharing customer reviews

• Featuring testimonials on our website or social channels

We will never intentionally share private customer information.

If you would like a post or photo removed, simply contact us and we will respectfully honor your request.

8. Social Media Interactions

If you engage with us on platforms such as Instagram, Facebook, or similar channels:

• Your interactions are subject to the privacy policies of those platforms

• Public content you share with us (such as tags or comments) may be visible to others

We encourage mindful sharing if you prefer privacy.

9. How We Protect Your Information

We take reasonable precautions and follow industry best practices to protect your personal information.

This includes:

• Secure payment processing

• Limited access to personal data

• Trusted third-party platforms

However, no method of transmission over the internet is 100% secure.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request corrections

• Request deletion of your data

To make a request, please contact us using the information below.

11. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting to the website.

We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Parchment & Petals

Email: lisa@parchmentandpetals.com

Location: Town of the Blue Mountains, Ontario, Canada]